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Our Board Certified doctors can visit with you either by phone or secure video to help treat any non-emergency medical conditions.
While MDLIVE is not intended to replace your primary care doctor, a virtual doctor’s appointment can sometimes substitute a doctor’s office, urgent care, or an emergency room visit.
You can start using MDLIVE immediately after you sign up and activate your account. If you are required to pay, you will only be asked for your credit card information when you visit with a doctor.
If you are required to pay, you will only be charged after you choose to consult with a doctor and your appointment time and payment information are confirmed. Following each consultation, our members are given a survey to evaluate their doctor and appointment.
You can cancel your appointment and receive a full refund, provided that you cancel at least 24 hours before your appointment time. The results are analyzed and reviewed for quality assurance and used as part of our continuous improvement process.